Refund policy
Return & Refund Policy
Last updated: 02/09/2026
At Furatek, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
Returns
We only accept returns for items that arrive:
- Damaged
- Defective
- Incorrect (wrong item received)
We do not accept returns for:
- Change of mind
- Buyer’s remorse
- Products that were not as expected
- Preference-based dissatisfaction
- Incorrect orders placed by the customer
- Items that have been used, opened, or altered
Return Eligibility
To qualify for a return, you must:
- Contact us within 48 hours of delivery
- Provide your order number
- Provide clear photo evidence showing the issue
- Ensure the item has not been used (unless defective by nature)
Requests submitted without sufficient evidence may not be approved.
How to Report an Issue
To report a damaged, defective, or incorrect item, contact:
Please include:
- Your order number
- Description of the issue
- Clear photos of the item and packaging
Do not return any item without prior approval from our support team.
Approved Resolutions
If your claim is approved, Furatek may, at our discretion:
- Send a replacement item
- Issue a partial refund
- Issue a full refund
Return Shipping
If a return is approved due to a damaged, defective, or incorrect item, Furatek will provide return instructions.
Unauthorized returns will not be accepted.
Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing typically takes 5–10 business days
Bank or payment provider processing times may vary.
Exchanges
We do not offer direct exchanges.
Contact
For all support inquiries: